Topic

Repairs and maintenance

  • Support and assistance
    We'll carry out certain repairs and maintenance to your council home to make sure it is maintained to a safe standard. See a list of what we can and cannot do.
  • Guide
    If you smell gas, call 0800 111 999 immediately (24 hours). When your gas safety and carbon monoxide detector check are due, you'll need to contact us to book an appointment.
  • Guide
    Find out what to do if you have leaks or blockages in the plumbing at your council home.
  • Support and assistance
    If your electricity cuts out, there are things you can do to find out what caused it where the problem is. We also do an electrical safety check in your home every 5 years.
  • Guide
    Find out what you can do in your home to prevent or remove condensation, damp and mould. If this does not help, you can report the issue to us.
  • Guide
    Find out what to do if a frozen pipe bursts, a pipe has frozen, and how to prevent frozen pipes in your home.
  • Service request
    If you live in a council-owned or council-shared building or block of flats, report a lighting fault on a stairs or close to us.
  • Service request
    If you've lost your keys to your home or the fobs to your building, contact us to ask for a replacement.
  • Support and assistance
    If you think there is asbestos in your home, contact us. We’ll inspect your property and advise you on what to do next.