What to do if you’ve lost your keys
Phone us on 0300 300 0300 if you have lost your keys to your home or key fobs to your building entrance.
You can also contact your local neighbourhood services who may have spare house keys or key fobs for main doors.
If you need a lock repaired or replaced in your home, you can report a repair online.
Before you report it
You need to tell us:
- your name
- your address
- what the problem is or what is missing (house keys, entrance fob etc.).
How to report lost keys
Phone us to report lost keys
If you have lost your keys or key fobs, phone us on 0300 300 0300.
We will let you know how soon we can replace your keys.
After you’ve applied
You're responsible for taking care of your home, including replacing keys.
We advise that you leave a spare set of keys with family, friends or neighbours to avoid needing to request replacement keys or fobs.