If you bin has been damaged or stolen
We cannot replace damaged or stolen bins and bin lids for free. This is true even if the bin was stolen, damaged during bad weather, or damaged by normal wear and tear.
You'll need to buy a new bin to replace the damaged one, unless we damaged it during collection.
How much it costs
How to report a damaged or stolen bin
Tell us by phone
To tell us that your bin is damaged and request a new one, phone us on 0300 300 0300.